Technical Support Engineer

Trueloyal is looking for a Support Engineer to serve as the technical backbone for our global enterprise clients. In this role, you will be the expert responsible for ensuring Trueloyal connects seamlessly across a vast array of enterprise tech stacks—including eCommerce platforms (e.g., Shopify), ERPs (e.g., NetSuite), CRMs (e.g., Salesforce), and Support suites (e.g., Zendesk), among many others.

You aren’t just answering tickets; you are an Integration Architect in reverse. You will dive into complex API logs, troubleshoot multi-step data syncs, and ensure that loyalty logic persists across every touchpoint of a client’s unique digital ecosystem.

• Master of Integrations: Act as the lead technical resource for troubleshooting deep integrations across a diverse range of platforms (Shopify, NetSuite, Salesforce, Zendesk, and beyond).


• Systemic Problem Solving: Own the escalation queue for enterprise clients, diagnosi...