Technical Support Lead at Climate X

Join Climate X as a Technical Support Lead in London, where you’ll elevate customer experience through exceptional support. Be at the forefront of tackling climate challenges with our cutting-edge technology platform.
As a vital member of the Customer Success team at Climate X, you will directly support our enterprise customers and partners. This role requires strong troubleshooting skills and the ability to manage diverse platform issues, including APIs and integrations. You will collaborate cross-functionally with Product, Science, and Engineering teams to ensure timely problem resolution and enhance overall customer satisfaction.
Key Responsibilities:
• Manage inbound support queries and ensure quality resolution
• Troubleshoot API and platform-related issues for customers
• Administer Zendesk workflows and reporting
• Support onboarding and user lifecycle management
• Share insights on customer feedback to improve service
Requirements:
• Experience in B2B...