Technical Support Lead

The impact you’ll own

• Part of the Customer Success org, you will support enterprise customers and partners across the Climate X platform, managing inbound support queries and ensuring timely, high-quality resolution
• Work cross-functionally with Product, Science, Engineering, and Customer Success teams to investigate customer issues and manage escalations through established workflows
• Troubleshoot platform issues related to APIs, SSO configurations, user permissions, integrations, and platform workflows, collaborating with Engineering where needed
• Administer and maintain Zendesk, including ticket workflows, automations, dashboards, reporting, and operational hygiene
• Support customer user lifecycle management, including onboarding support, API key provisioning, feature access management, and user deactivation processes
• Share recurring support trends, operational insights, and customer feedback with internal stakeholders to ...