Technical Support Manager (Hardware)

We’re working with a well‑established UK technology business that designs, supplies, and supports advanced on‑vehicle hardware and software systems used in operationally critical environments.  They are looking to add a senior, hands‑on technical support specialist to their team.

This role is ideal for someone who enjoys being the technical authority — owning complex issues, supporting engineers and customers.

The role

You will take end‑to‑end ownership of technical support cases, acting as the escalation point for complex hardware and system issues. The role is a mix of remote support, documentation and training, hands‑on testing.

You’ll work closely with field engineers, customers, and internal technical teams to diagnose faults, support new customer onboarding, and improve first‑time fix rates through better guidance, training, and processes.

What we’re looking for

Required

Hands‑on experience in a technical electronics or hardwar...