Technical Support Manager

We are looking for an experienced and results-driven Technical Support Engineer Manager to lead and manage the technical support team. The ideal candidate will be responsible for overseeing daily support operations, ensuring high-quality client communication in English, and maintaining excellent customer satisfaction. This role requires a strong technical background combined with leadership, problem-solving, and people management skills.

Responsibilities

• Lead, mentor, and manage the technical support engineer team
• Oversee daily support operations and ensure timely resolution of client issues
• Communicate professionally with clients in English to handle escalations and complex cases
• Define, monitor, and improve support processes, SLAs, and KPIs
• Coordinate with development and infrastructure teams for issue resolution
• Review and approve support tickets, reports, and documentation
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