Technical Support Officer / ICT Support Analyst

Paxus is seeking multiple ICT Support Analysts / Technical Support Officers to support a major client’s learning technology environment.

This role will suit candidates with strong ICT support experience, clear communication skills and the ability to work in a structured, security-conscious environment. You will provide user support, issue resolution, service request handling and operational support across our clients learning systems.

You will be working as part of an established support team, assisting users, administrators and stakeholders with technical issues, system access, troubleshooting, documentation and service coordination.

What you’ll be doing

In this role, you will:

• Provide Level 1 ICT support to users, administrators and stakeholders
• Respond to incidents, service requests and support enquiries
• Triage, troubleshoot and resolve common technical issues
• Escal...