TECHNICAL SUPPORT

Job Description

• Lead and manage the end-to-end implementation of Jeonsoft systems for clients.
• Identify key project stakeholders and set clear expectations from project initiation to closure.
• Develop detailed implementation plans, manage project timelines, and monitor deliverables.
• Provide clear and consistent communication to clients regarding project status and updates.
• Deliver timely technical assistance by responding to user inquiries and troubleshooting hardware, software, and system issues.
• Guide users through problem-solving steps to ensure quick resolution and minimal downtime.
• Collaborate with internal teams to elevate complex issues when necessary.
• Ensure client satisfaction throughout project execution and technical support interactions.
• Technical support may also be assigned to payroll outsourcing tasks, which include handling the payroll processes of outsourced clients—fro...