Technical Support Rep

Description We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement.

Responsibilities:
• Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns.
• Deliver post-implementation and post-sale training to help customers use products effectively and confidently.
• Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product quest...