Technical Support Representative (Tier 1 Helpdesk)

Job Description
Location: Atlanta, GA (near Perimeter Mall)
Team Operating Hours:

Monday–Saturday: 9:30 AM – 10:00 PM EST
Sunday: 12:00 PM – 8:30 PM EST

A company in Atlanta, GA is seeking Technical Support Representatives to join its Tier 1 Helpdesk team. This role is responsible for providing first-level technical support and troubleshooting for internal retail locations and sales representatives. The position is fully phone-based and supports PCs, Windows operating systems, point-of-sale (POS) systems, and basic network connectivity.

Key Responsibilities

Provide Tier 1 technical support via phone for retail store personnel and internal sales representatives (not end customers)
Troubleshoot hardware, software, and connectivity issues related to:

PCs and Windows operating systems
POS hardware and software
IT networks, including routers and modems

Support telecom porting and portability requests, including wireless...