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Technical Support Specialist (2nd line)

SMA Benelux bv / srl

Mechelen, Flanders, Belgium Full-time June 08, 2026
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Opportunity Description

SMA Benelux is looking for a Technical Support Specialist to complete its Service Team widely recognized for their top-level expertise. The mission is to ensure a high-level customer satisfaction through processing and resolution to more complex, technical problems in solar systems. This role is under the direct supervision of the Service Manager.


Responsibilities

  • You provide remote technical assistance (telephone, email, online service center, remote tools) in complex solar and storage systems ( error messages, breakdown, sunny portal) to professional customers (installers, distributors…)

  • In particular, you perform relevant diagnosis and remote recovery of failures and anomalies;

  • You use business applications for troubleshooting management and follow up on cases until resolution ;

  • You contribute to regular reporting on activities

  • You regularly exchange with your colleagues locally or even with colleagues in ot...
    • Full-time Computer Occupations

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    Opportunity Details

    Location Mechelen, Flanders
    Country Belgium
    Type Full-time
    Category Computer Occupations
    Posted June 08, 2026
    Deadline July 18, 2026

    About SMA Benelux bv / srl

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    SMA Benelux bv / srl

    Mechelen, Belgium

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