Technical Support Specialist at TwinThread

Become a vital part of TwinThread as a Technical Support Specialist situated in Bedford, Nova Scotia. Your technical expertise will help customers overcome challenges while providing insights to improve our products.

We are looking for a detail-oriented Technical Support Specialist who thrives in a startup environment. Your role will encompass troubleshooting and resolving technical issues, crafting supportive content for customers, and liaising with our technology team for escalated challenges. The perfect blend of critical thinking and communication skills will be essential.

Key Responsibilities:
• Efficiently handle all incoming technical support requests
• Escalate unresolved issues to relevant teams
• Develop knowledge base and video assets for client use
• Ensure timely resolution of customer technical issues
• Participate in testing outgoing product releases

Requirements:
• Degree in a technical disciplin...