Technical Support Specialist for Hospitality

Become a vital part of Lightspeed as a Technical Support Specialist focused on hospitality. Offer technical expertise and customer service to enhance client operations day-to-day.

Joining the NOAM Hospitality Support division, your role will include supporting premium customers in overcoming business challenges related to technology. With your technical background, you will help clients maximize their use of Lightspeed’s products while ensuring seamless communication and documentation of all interactions. Your bilingual capabilities will play a crucial role.

Key Responsibilities:
• Deliver technical assistance via phone, email, and video
• Document customer problems and solutions effectively
• Update training materials to match product developments
• Collaborate with product and technical teams for improvement
• Provide ongoing support after product launches

Requirements:
• Bilingual in English and French
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