Technical Support Specialist

Job Summary

The Technical Support Specialist is responsible for providing technical assistance, product knowledge support, and training programs to dealers, service teams, and internal stakeholders. This role helps improve service capability, resolve technical issues, and ensure consistent technical standards across operations. Basic understanding of EV products and technology is preferred.

Key Responsibility

• Provide technical support for vehicle products, diagnostics, and repair-related issues.
• Assist dealers and service teams in troubleshooting technical cases and field concerns.
• Deliver technical training programs for technicians, service advisors, and related teams.
• Develop training materials, SOPs, manuals, and technical bulletins.
• Support product launches, technical campaigns, and service improvement initiatives.
• Coordinate with internal departments and HQ teams reg...