Technical Support Specialist ll

Palmetto is a clean tech company dedicated to accelerating the transition to a clean energy future.

Service Operations is a core function within Palmetto’s Service and Asset Management organization, responsible for post‑PTO service and maintenance across the residential solar asset lifecycle.

The team ensures system performance, reliability, and customer satisfaction by managing service requests from intake through resolution, including remote troubleshooting, site visit coordination, and field execution through in‑house technicians and a national network of service partners.

Location

This position will be based remotely in the Philippines.

Reporting

This position will report to the Service Operations Team Lead.

Summary of Role

The Technical Support Specialist is responsible for monitoring system performance and resolving service issues through remote troubleshooting across Palmetto’s residential solar portfoli...