Technical Support Specialist

Job Summary

As a Technical Support Specialist, you will analyze, process, troubleshoot, make technical recommendations, and resolve technical inquiries, cases, and requests from customers using our products: Tosca, QTest/Vera, and Neoload. The role includes a strong focus on license provisioning and delivery, creating, administering, and distributing software licenses, and communicating related matters with customers.

Responsibilities

• Provide customer‑facing support via the self‑service portal, email, chat, and inbound calls.
• Collaborate with customers and internal partners to deliver an excellent customer experience throughout license provisioning and technical support.
• Provide timely support, manage end‑to‑end license operations and delivery, maintain accurate records, onboard new clients, resolve license‑related issues, analyze request and incident trends, and coordinate across departments.
• Receive training on Tricentis ...