Technical Support Specialist — Troubleshoot & Guide Users

A leading IT support company in Dumaguete, Philippines is looking for a Technical Support Specialist to deliver first-line and second-line support to users facing software and hardware issues. Candidates are expected to possess technical troubleshooting skills alongside a customer support mindset. You will handle user-reported issues, guide clients through resolutions, escalate advanced problems, and maintain service levels. The company values clear communication and a commitment to user satisfaction.
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