Technical Support Supervisor

Job Description
We’re seeking a Technical Support Analyst to join a growing telecom support team. This role operates in a Technical Assistance Center (TAC)/NOC-style environment, supporting enterprise customers by managing and resolving telecom and network-related issues.
This is a highly visible, client-facing role focused on delivering a white-glove support experience—owning issues from start to finish so customers don’t have to.
While this is not officially a lead role, there is strong opportunity for growth into team leadership, including mentorship and supervisory responsibilities.

What You’ll Do
• Act as the primary point of contact for customer telecom and network issues
• Troubleshoot and support services such as:
o Internet circuits (e.g., broadband, fiber, DSL)
o VoIP systems
o Traditional telecom (POTS) and related infrastructure
• Open, manage, and escalate tickets with telecom carriers
• Own issues end-to-end, ensuring timely resoluti...