Technical Support Team Lead: Coach & KPI Champion

Sybrid Private Limited, part of the Lakson Group of Companies, is looking for a Team Lead in Karachi. In this role, you will manage a team of technical support agents and drive performance in a fast-paced environment. Responsibilities include monitoring KPIs, handling escalations, and providing coaching. The ideal candidate will have a bachelor’s degree in IT or a related field and at least 2 years of experience in a call center or technical support team lead role. Strong leadership and communication skills are essential.
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