Technical Support Team Lead (SaaS)

Are you a seasoned leader with a talent for driving both technical excellence and team growth? As our next Technical Team Leader , you won’t just be managing a roster—you’ll be the architect of exceptional customer experiences, mentoring a high-performing team through complex technical landscapes. If you have the strategic mindset to analyze performance metrics and the heart to inspire your team in a fast-paced SaaS environment, your next leadership journey starts here.

Quick Facts

Work Setup: PH Onsite - Sanctum, Quezon City

Type of Contract: Full-Time

Schedule/Hours: within 7 AM – 7 PM Eastern Time window, Mon–Fri (Night Shift)

Job Summary

The Technical Team Leader is responsible for leading and managing a team of representatives to ensure the delivery of exceptional customer experiences. This role focuses on coaching, mentoring, and guiding team members while driving performanc...