Technical Support- Tier 1

Description We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology.

Responsibilities:
• Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications.
• Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed.
• Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes.
• Set up and image workstations, prepare equipment for new hires, and supp...