Technician – Network Operations Center (NOC) (Night shift)

Scope and Responsibilities  Support capital program deployments through real-time alarm monitoring, initial triage, and break-fix change execution.  Provide 24/7 operational monitoring, ticket handling, and troubleshooting to ensure network stability and minimize post-deployment issues.  Monitor KPIs, alarms, and system degradations, escalating where needed to ensure proper implementation and network performance.  Perform pre- and post-deployment validations to confirm successful upgrades and proactively identify issues.  Respond to alarms from tools such as One Console, Splunk, OpenSearch, NetScout, and CyberArk.  Work closely with deployment teams (e.g., NCI/ATAC) to escalate and resolve service-impacting issues.  Schedule and coordinate critical maintenance and break-fix activities with internal teams and vendors.  Participate in troubleshooting bridges to resolve outages and degradation events linked to capital program deployments. Technical Experience and Skills ...