Technology Operations Engineer III (Senior System Administrator)

Overview

Join our Global Technology Operations team and lead high‑impact incident and platform operations. This role will be based in our office in Makati, Manila, working a rotating schedule (EMEA, AMER, Weekend shifts). Employees are required to attend the office.

Responsibilities

• Lead complex incident resolution: Own and resolve complex, high‑impact incidents across enterprise platforms, applications, networks, and end‑user systems.
• Act as the senior technical escalation point for LevelI &II engineers, keeping work moving and avoiding unnecessary hand‑offs.
• Lead incident triage: assess impact and urgency, set priorities, coordinate responders, and clearly communicate progress to users and stakeholders.
• Provide deep technical input during major incidents, helping rapidly diagnose issues, implement workarounds, and restore service.
• Contribute to blameless post‑incident reviews, identify recurring patterns, and sup...