TELCO Call center agents

Talent Outsourcing Channel Solutions' is seeking an enthusiastic and committed Telco Customer Service Representative to join our growing team in Cagayan de Oro Misamis Oriental. As a full-time member of our customer service department, you will play a vital role in providing exceptional support and assistance to our valued clients.

Key Responsibilities

• Respond to inbound customer inquiries, complaints, and requests via telephone, email, and chat channels
• Troubleshoot and resolve customer issues in a timely and professional manner
• Provide accurate information about our products and services, and assist customers in navigating our systems
• Maintain a positive and engaging attitude, ensuring a great customer experience
• Document all customer interactions and follow up as needed
• Adhere to established company policies, procedures, and quality standards
• Continuously seek opportunities to improve customer ...