Tele-Collection Specialist (Makati)

3 weeks ago Be among the first 25 applicants

Job scope includes reminding due dates and seeking overdue payments from customers. They make phone calls, establish payment plans and update customer records.

Responsibilities

• Manages assigned active portfolio of accounts to ensure deterioration and overdue levels are met through active call outs of accounts, reconciliation of payments for waivers and adjustments.
• Coordinates with other team and branches to address issues preventing collections on delinquent accounts.
• Tracks own collections performance for quality improvement.
• May assist on training for boarding Tele Collection specialists through tandem on-the-job training.
• May assist Team Lead in other functions relating to the improvement of collections efficiency and quality.
• Perform other related functions that may be assigned from time to time.

Job Qualifications

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