Telecollector

The Telecollector is responsible for contacting customers with overdue accounts to collect payments through phone-based communication. The role involves negotiating payment arrangements, documenting collection activities, and ensuring compliance with company policies and applicable laws while maintaining

Responsibilities

1. Contact customers via phone, SMS, or email regarding overdue accounts
2. Explain outstanding balances, due dates, and payment options clearly
3. Negotiate payment arrangements and secure Promises to Pay (PTP)
4. Monitor and follow up on payment commitments
5. Accurately document call outcomes, agreements, and account updates in the system
6. Handle customer inquiries, disputes, and concerns professionally
7. Escalate accounts to the appropriate department when necessary (field collection, legal, or repossession)
8. Ensure strict compliance with company policies, data privacy rules, and fair collection...