Telephone Operator (Arabic Speaker)

Responsibilities

• Place outside calls and answer the switchboard in accordance with agreed departmental standards.
• Telephone guests in accordance with their wake‑up call requests in line with prescribed standards and inform Security if the guest does not answer the call.
• Provide inland and international calls for guests as required and administer and charge these as per procedure.
• Fully conversant with all aspects of the bleep procedures (including emergency testing).
• Activate internal and outside pagers according to procedure.
• Input and keep updated guest messages within the Opera system.
• Ensure that guest names are used wherever possible.
• Ensure use of your own name wherever possible.
• Correctly take and place room service orders ensuring that the order is repeated back to the guest as per the procedure.
• Familiarize yourself with the guests needs and requirements in order to ...