Telephone Operator - Emirati Talent

Job Overview

We are currently looking for dynamic, self‑motivated Front Office professionals who want to move their careers forward. As a Telephone Operator you are responsible for handling every phone call with importance to provide professional and customer‑focused response to our guests, ensuring their stay will become a memorable experience.

Responsibilities

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up‑to‑date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the Opera guest profile system.
• Complete management’s long‑distance call vouchers and record them on the...