Opportunity Description
Job Responsibilities:
- Handle incoming and outgoing mail, including sorting, scanning, digitizing, archiving, and maintaining accurate records for tracking.
- Conduct scripted customer service evaluations and document findings.
- Review and manage documents for accuracy and compliance, update systems, provide and handle enquiries.
- Verify the accuracy, completeness, and compliance of applications, assessments, and supporting documents based on grant/scheme policies.
- Ensure all details are correctly captured in the system against submitted documents.
- Liaise with assessors & applicants on queries pertaining to the assessments/ applications submitted via call/email.
- Record & reply enquiries from applicant and notify applicants with incomplete and ineligible applications outcome.
- 4 - 6 months outsourced contract
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