Tier 1 Help Desk

This is a Tier 1 position requiring working on phones all day, focusing on password resets and application support. Reliability and communication are key components to making the department successful. Candidates should have customer service experience, people skills, prefer a team environment, and have basic IT experience.

• Provide technical assistance, support, and advice to end users for hardware, software, and systems via phone.


• Investigate and resolve computer software and hardware problems of users.


• Answer questions, applying knowledge of computer software, hardware, systems, and procedures.


• Communicate with technical and non-technical co-workers to research problems and find solutions.


• Guide users through diagnostic procedures using diagnostic software or instructions.


• Create and escalate Remedy trouble tickets to Tier 2 Service Desk staff and/or 3rd...