Tier 2 Help Desk Support

Description We are looking for an experienced Tier 2 Help Desk Support specialist to provide hands-on technical assistance and dependable end-user support in Utah. This long-term contract position is ideal for someone who is comfortable resolving a wide range of desktop, Windows, and Microsoft 365 issues while delivering a high level of service. The role requires strong troubleshooting ability, effective ticket management, and a practical understanding of enterprise support processes.

Responsibilities:
• Deliver second-level technical support for desktop, operating system, and user access issues across a Microsoft-based environment.
• Diagnose and resolve incidents involving Windows 10 devices, Microsoft 365 applications, printers, and general workstation performance.
• Manage service desk requests from intake through completion, ensuring accurate updates, prioritization, and timely follow-through.
• Support account maintenance tasks within Active Directory, includ...