Opportunity Description
Job Details
- Role: Tier 3 Escalations Engineer
- Location: Remote
- Type of Engagement: Long term Contract (Full- time) Schedule: US Timezone - EST
Who are we?
IBEX Staffing Solutions is a forward-thinking recruitment firm specializing in remote and IT staffing. We connect exceptional global talent with innovative companies, helping businesses scale and thrive in a digital-first world.
About the role
The Tier 3 Escalations Engineer serves as the highest level of technical support within the Managed Service Provider (MSP) environment. This role is responsible for resolving complex, high-impact technical issues escalated from Tier 1 and Tier 2 teams, ensuring minimal downtime for clients and maintaining service quality across all supported environments.
This position requires deep technical expertise across infrastructu...
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