Tier 3 Lead (TSSCI)

Job Description
Day to Day:
Insight Global is looking for an experienced Tier 3 Systems Lead to support us on a mission critical, cutting edge project for a joint customer. This role will be both involve both managerial/process ownership, as well as stepping in for technical support when needed to assist Tier 1 – Tier 3 Help Desk, Desktop Support, and Systems Administrators. This individual will perform system monitoring and remediation of issues to ensure uptime requirements are met for the critical systems.

Other duties:
• Coordinate with Systems Integration, Networking, and Cybersecurity teams to ensure tickets and outages are fixed in a timely manner
• Manage Jira board and ticket flow to ensure uptime on all systems
• Interface with team members across the enterprise (to include government customers) to ensure your group is up to date on programmatic matters
• Step in to solve IT related issues for our cutting edge data and software services platform
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