Tier II and Tier III support (Hybrid)

**Req ID:** RQ220545
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** None
**Public Trust/Other Required:** NACI (T1)
**Job Family:** IT Infrastructure and Operations
**Skills:**
Applications Support,Technical Documents,Technical Support,Troubleshooting
**Experience:**
10 + years of related experience

**Job Description:**

**Duties and Responsibilities:**

The candidate will be expected to provide dedicated Tier II and Tier III support as outlined below:

+ Coordinate with the government to review work requests for priority, authorization, and acceptance.
+ Develop solutions in accordance with AOUSC Department of the Chief Information Officer (DCIO) policies and procedures.
+ Provide testing of solutions to ensure high quality of product delivered for acceptance.
+ Provide SME recommendations in work execution to provide cost savings and process improvements.
+ Use the shared SDLC reso...