Opportunity Description
Tooling Specialist – Xurrent / ITSM
We are looking for an experienced Tooling Specialist to support the implementation and optimization of a modern ITSM platform based on Xurrent, replacing legacy incident and workflow management tools.
Key Responsibilities
- Configure and implement ITSM modules within Xurrent
- Set up workflows, forms, automation rules, and service catalogs
- Ensure an out-of-the-box (OOTB) approach aligned with ITIL best practices
- Support rapid deployment of key ITIL processes through templates and workflow accelerators
- Advise stakeholders to avoid unnecessary customizations and improve process standardization
- Create and maintain functional documentation, configuration guides, and operational runbooks
- Support testing, validation, user adoption, and knowledge transfer activities
- Collaborate with internal teams and external partners to ensure efficient delivery
Ready to Apply?
Submit your application for Tooling Specialist – Xurrent / ITSM Job ID: JP054218 at ITProposal
Apply for this Position