Tracking Controller

Key Responsibilities:

• Monitor and track all vehicles via GPS and tracking management systems
• Ensure deliveries are tracked from dispatch through to final delivery
• Monitor adherence to route plans, traffic regulations, driving times and delivery schedules
• Track and monitor cross-border vehicle movements and customs clearance processes
• Escalate delays, breakdowns, hijackings, accidents and route deviations immediately
• Maintain accurate incident logs and handover reports
• Communicate proactively with drivers, supervisors and management regarding delivery updates
• Monitor driver behaviour including speeding, unauthorised stops and other compliance matters
• Capture and update trip information on tracking systems
• Compile daily operational reports including OTIF, border delays, incidents and route deviations
• Support operational efficiency and customer service delivery.

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