Tracking & Telematics Operations Lead

Role Overview

We are looking for a hands‑on, organised, and customer‑focused operations lead to take ownership of the day‑to‑day running of our tracking platform, customer accounts, installer coordination, and stolen vehicle recovery operations. This is a varied role that combines systems administration, customer service, stock management, and operational management, and is well suited to someone who enjoys working across multiple disciplines.

Key Responsibilities

• Maintain the tracking and telematics system, including the adding, removing, and editing of client data on the system.
• Maintain customer policy schedules, invoicing, and quoting for new and existing business on our accounting software.
• Log errors and change requests with the software team to ensure the system is performing as it should.
• Manage installers on scheduling, on‑site installations, and quality of work.
• Contact customers to inform them ab...