Trainer

Support Services Group is looking for a highly energetic and collaborative Trainer. The Trainer is responsible for increasing employee engagement by teaching new skills and knowledge to our new employees, as well as up training our current employees. This position will be primarily responsible for training our new agents, but will also collaborate with site leadership for other training initiatives.

Job Functions:


+ Collaborate with management to identify training needs
+ Plan and implement an effective employee orientation and on-going training curriculum
+ Assists with the development of training curriculum and training materials.
+ May conduct future “Train the Trainer” training to develop trainers for effective administration of training curriculum.
+ Conduct training at on-board of new or transferring employees.
+ Analyze training evaluations to determine areas for improvement.
+ Provide input for improvements to the overall trainin...