Opportunity Description
- Facilitate Training group as per Client requirements
- Communicate with team on Knowledge and Skills updates for relevant campaigns
- Complete Training Administrative tasks as per set timelines
- Continuously monitor Process and Knowledge updates and suggest changes to Training content and delivery
- Collect feedback on Knowledge and Skill gaps from groups. Suggest improvements to Training Manager, Content Designer and Managers towards Continuous Improvement
- Coordinate with Manager to help transition agent from Training as per expectations
- Monitor and Track performance for each group to assess positives and areas of improvement. Report gaps to Operations and Training for improvements
- Coach Trainees on observed Knowledge and Skill gaps
- Keep up to date with changes by attempting monthly Knowledge Assessment
- Attend Trainer Certification programmes internal/external
- Self-upskill on updates and rele...
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