Training Supervisor: Trust & Safety and Compliance

As a Training Supervisor at Concentrix, you will lead and oversee the delivery of comprehensive training programs to ensure consistent quality, compliance, and alignment with business objectives.

Key Responsibilities

• Oversee the planning, execution, and evaluation of New Hire Training (NHT) batches and continuous learning initiatives.
• Supervise and coach trainers to ensure high‑quality, standardized training delivery across programs.

Performance & Quality Monitoring

• Monitor trainer performance, trainee engagement, and learning outcomes to identify opportunities for improvement.
• Ensure training aligns with quality standards, policy compliance, and client expectations.

Trust & Safety Training Oversight

• Deliver training related to Trust & Safety operations, including data privacy, confidentiality, and user safety.
• Address risk mitigation, regulatory compliance, and r...