Transcon Inbound Agent

Job Description

Manage the on-time and accurate delivery of inbound Transcon shipments with a sense of urgency. Offer best-in-class customer service to Expeditors customers and network of origin branches.

KEY RESPONSIBILITIES:

People

· Exceed customer expectations by anticipating, understanding, and meeting their needs

· Be proactive and timely to resolve operational challenges, including escalation to management when necessary.

· Build rapport and exhibit empathy and consistency during interactions, to improve customer satisfaction with customers.

· Maintain good relationships with service providers.

Operations

· Track and Trace TRANSCON inbound shipments to ensure on-time delivery.

· Enter data and shipment updates accurately, and timely.

· Manage timely deliveries based on shipment requirements.

· Account for all special handling requirements for value-added services.

· Account for all per...