Opportunity Description
- Lead end‑to‑end global service transitions with long-term career growth.
- Hybrid setup with flexible night‑shift schedule.
About Our Client
Our client is a leading organization in the U.S. healthcare and health and safety sector, renowned for innovation, high‑quality patient care, and operational excellence. Its global capability center in Taguig, Philippines provides a mission‑driven work environment, multinational exposure, and strong long‑term career opportunities - all within a hybrid setup and flexible night‑shift operations.
Job Description
- Own program‑level execution of Knowledge Transfer (KT) including documentation validation, shadowing, and SME coordination.
- Lead go‑live readiness ensuring staffing, access, process, and system preparedness.
- Drive stabilization and hypercare operations to enable early operational performance.
- Monitor SLA performance, quality metrics, and defect tr...
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