Travel Consultant

Responsibilities

• Handle incoming reservation inquiries via phone, email, or online chat
• Assist customers in booking hotel accommodations and travel arrangements
• Provide information on hotel amenities, room availability, and local attractions
• Upsell additional services or amenities to enhance the customer experience
• Resolve customer complaints or issues in a professional and timely manner
• Maintain accurate records of reservations and customer interactions

Qualifications

• Previous experience in a hospitality or customer service role is preferred
• Strong communication and interpersonal skills
• Knowledge of travel planning and sales techniques
• Ability to work in a fast-paced environment while maintaining attention to detail
• Proficiency in using reservation software or booking systems especially Sabre and Via