Trilingual Technical Support Specialist | SaaS BCN

As an Trilingual Technical Support Specialist , working directly with the Support Team Lead, you'll be a vital part of our team, ensuring smooth resolution of technical incidents and client requests. This role is perfect for tech enthusiasts dedicated to delivering exceptional customer service.

Key Responsibilities

• Oversee end-to-end management of technical incidents via phone support.
• Promptly resolve technical issues, collaborating with cross-functional teams.
• Analyze requirements, offering effective solutions for client needs.
• Ensure compliance with Service Level Agreements in all client interactions.
• Clearly communicate technical information to diverse audiences.
• Efficiently manage tickets, prioritizing based on urgency and impact.
• Collaborate with internal teams to elevate and resolve high-priority issues.

About You

• You're organized, independent and proa...