Turndown Attendant

Overview

BASIC PURPOSE: Provides a comfortable evening environment in Guest Rooms by cleaning and refreshing the room in the early evening and preparing the room for the guest to sleep in.

Responsibilities

• Has a set number of occupied rooms to clean during a shift.
• Removes used towels and replaces them with clean ones from the Linen Closet; wipes down any wet surfaces in the bathroom; folds any clothing left in the room and places it in the appropriate spot.
• Removes Room Service trays, dishes, and carts to service landings. Closes drapes, reduces lighting, turns music on softly and prepares bed. (65%)
• Restocks used amenities such as shampoo, lotions, cotton balls, stationery, and pens. (5%)
• Prepares unoccupied rooms for turndown for arriving guests. (10%)
• Performs full Room Attendant duties in occupied rooms and late check-out rooms when needed. (10%)
• Complies with Four Seasons’ Category O...