Universal Advisor

Job Description

Provide a positive customer experience by being helpful and sensitive to customer needs, managing expectations, and offering product solutions. Direct customers to the correct channels (eChannels and Self Service) while adhering to policy and process.

How We Work

As a Universal Advisor in the FNB Points of Presence (POP) team, you will work in a branch environment delivering an exceptional, value‑driven customer experience. You will promote digital and self‑service channels and ensure every interaction aligns with FAIS, FICA, Treating Customers Fairly (TCF) principles and FNB governance.

Responsibilities

• Engage customers in a professional manner and respond to the brand promise of “How can we help you?” at all times.
• Understand customer needs, identify and cross‑sell aligned products, and provide appropriate banking and financial solutions.
• Educate customers on suitable digital platforms and proactive...