Urgent Hiring - Voice/Non-Voice Agent

Call Center Agent

Cebu City | Onsite







Job Description:







We are hiring Call Center Agents to assist customers with inquiries, bookings, account concerns, and general customer support. This role is ideal for individuals who enjoy helping customers and working in a fast-paced environment.







Key Responsibilities:

• Handle customer inquiries and provide accurate information

• Assist customers with bookings, account concerns, and requests

• Resolve customer concerns and escalate complex issues when necessary

• Process transactions efficiently and accurately

• Meet performance goals related to quality and customer satisfaction

• Maintain accurate records of customer interactions







Work Schedule & Training:

• Shifting schedules, including nights, weekends, and holidays

• Fully paid customer service training provided...