US_East | Service Delivery Manager_L2

Possible Month CTH | No Fees | Do Not Re-Post| Confidential

TMR ID: ZZTCOW
Role: Service Delivery Lead
Work location: Albany (- days a week)
Background and Meet and Greet: MANDATORY

Job Description:
Service Delivery Lead

• Accountable to the delivery of IOPS Veeva Phase - in and Phase in -. Partner with Business Process Owners
• Drive technical delivery of QMS Modules, currently we have in scope
• Team Management – Contribute knowledge on how IOPS will hire and develop the team to manage capacity, utilization, Run activities
• Manage escalations to the PM’s and ensure technical solutions are delivered with Quality and that Scope is managed.
• Coordinate across projects and other Veeva functions to ensure lessons learned and best practices are shared to improve service delivery
• Provide executive oversight of internal initiatives and project sponsorship
• Contribute knowledge for Veeva integrations ...