Opportunity Description
About the job US Healthcare Account - Team Lead
Qualification :
- Total of 2-5 years of experience in the US BPO/Healthcare industry
- Minimum 1-2 years of Team Lead experience in a US Healthcare account
- Excellent Leadership & Interpersonal relationship
Job Description:
- Monitor activities of Nurses to assess schedule adherence, accuracy, quality, productivity, timeliness and compliance with job requirements, policies and procedures. Report updates to management.
- Provide basic on-the-job training for direct reports and serve as a resource to address questions related to the policies, processes and procedures.
- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.
- Adjust to the needs of meeting service level agreements under supervision of Manager.
- Ensure training needs of team members are ...
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