User Operations Specialist

Job Responsibilities:

• Set up and maintain a consistent user tagging system (demographics, behavior, retention, channels, etc.)
• Execute activation, retention, conversion, and re-engagement strategies through targeted segmentation
• Develop user personas, scenarios, and clear user journeys with defined touchpoints
• Work with Data, Product, Content, and Channel teams to refine operations based on insights
• Manage end-to-end operations—from planning and execution to evaluation; track key metrics (activity, retention, LTV, ROI)
• Build and manage dashboards; deliver regular operational reports and insights
• Monitor user feedback and health; create risk alerts and response plans
• Support product improvements with UX insights and close the ops–product loop

Job Requirements:

Education & Experience:

• Bachelor’s degree or higher, preferably in Marketing, Statistics, Comput...