User Support Engineer

The User Support Engineer will be responsible for providing technical support and assistance to end-users, ensuring smooth operation of desktops, laptops, applications, and peripherals. The role requires strong troubleshooting skills, customer service orientation, and the ability to resolve technical issues effectively while maintaining high user satisfaction.

Key Responsibilities

• Provide first and second-level technical support to end-users via phone, email, or in person.
• Install, configure, and maintain desktops, laptops, printers, and other peripherals.
• Troubleshoot hardware, software, and network connectivity issues.
• Support Microsoft Windows, Office 365, Outlook, Teams, and collaboration tools.
• Manage user accounts, permissions, and access through Active Directory and related systems.
• Escalate complex issues to higher support levels and follow through until resolution.
• Maintain accurate logs of issues...